Legal
Privacy Policy
ONETHANZERO Ltd (“ONETHANZERO”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you interact with ONETHANZERO through our website, mobile applications, products, services, community platforms, events, and any other services we provide.
Our approach is simple. We collect only the information necessary to provide a better experience, protect our community, fulfil our responsibilities, and continue building products and services with intention.
1. Introduction
This Privacy Policy applies to:
- www.onethanzero.com
- ONETHANZERO online stores
- ONETHANZERO accounts and social media
- The Clan membership community
- Life OS application and digital services
- Email communications
- Marketing platforms
- Customer support channels
- Events and physical experiences
- Future ONETHANZERO services
2. Who We Are
The organisation responsible for your personal information is ONETHANZERO Ltd.
Registered Office: One Canada Square, London, E14 5AA, United Kingdom.
Company Registration Number: Pending. VAT Registration Number: Pending.
Data Protection Contact: privacy@onethanzero.com
For the purposes of UK data protection law, ONETHANZERO Ltd acts as the data controller responsible for deciding how and why your personal information is processed.
3. Information We Collect
We collect information that allows us to provide, improve, secure, and personalise your experience with ONETHANZERO.
3.1 Information You Provide Directly — when you create an account, place an order, subscribe to our newsletter, join The Clan, contact customer support, participate in events, enter competitions, use Life OS services, provide feedback, or interact with us through social media.
This may include identity information, contact information, and transaction information. We do not store complete payment card details.
3.2 Payment Information — processed by Stripe, Paystack, Apple Pay, and Google Pay.
3.3 Account Information — name, email, password (securely hashed), saved products, wishlist, order history, preferences, and membership status.
3.4 Life OS Information — goals, habits, tasks, fitness tracking, training records, personal reflections, journals, reading progress, productivity data, and financial tracking information you enter. You control what you enter.
3.5 Technical Information — IP address, browser and device type, operating system, screen resolution, language preferences, approximate location, pages visited, and referral sources.
3.6 Cookies and Similar Technologies — see our Cookies Policy for full detail.
3.7 Social Media Information — publicly available information when you interact with us on Instagram, TikTok, X, YouTube, Facebook, Snapchat and similar platforms.
4. How We Use Your Information
- Provide our services — processing orders, delivering products, managing accounts, customer support, returns, refunds, memberships.
- Improve our services — analysing behaviour, improving design, developing products, understanding community needs.
- Communicate — order updates, shipping notifications, account and service messages, and marketing where permitted.
- Prevent fraud and secure accounts — detecting suspicious activity, enforcing our Terms of Service.
- Comply with legal obligations — records, lawful requests, protecting legal rights.
5. Legal Basis For Processing
Under UK GDPR and EU GDPR, we process personal information under: Contract, Legitimate Interests, Consent (for marketing and optional cookies — you may withdraw at any time), and Legal Obligation.
6. Marketing Communications
With your permission, we may send communications about new collections, product releases, members-only drops, events, stories, and brand updates. You can unsubscribe at any time.
7. Sharing Your Information
We do not sell your personal information. We only share where necessary to provide services, operate our business, or comply with legal obligations.
- Ecommerce — Shopify
- Payments — Stripe, Paystack, Apple Pay, Google Pay
- Delivery — DPD UK, Parcelforce, DHL International
- Analytics & Marketing — Google Analytics, Meta, Klaviyo, Microsoft Clarity
- Technology — cloud hosting, security, and customer service platforms
8. International Transfers
Your information may be transferred outside the United Kingdom or European Economic Area. Where transfers occur, we use appropriate safeguards including UK International Data Transfer Agreements, the UK Addendum to EU Standard Contractual Clauses, European Commission Standard Contractual Clauses, and adequacy decisions where applicable.
9. Data Security
We use appropriate technical and organisational measures including encrypted connections, secure payment processing, access controls, authentication, monitoring, and restricted employee access.
10. Data Retention
We retain personal information only for as long as necessary.
- Customer Orders — up to 7 years where required for accounting, tax, and legal purposes.
- Customer Accounts — until you request deletion or the account becomes inactive.
- Marketing Information — until you unsubscribe or withdraw consent.
- Customer Support Records — up to 3 years.
- Analytics Data — according to provider settings and applicable law.
- Life OS Data — until you delete your account or remove your information.
11. Your Rights
You may have rights including access, correction, deletion, restriction of processing, objection, data portability, and withdrawal of consent. Email privacy@onethanzero.com.
12. California Privacy Rights
California residents may have additional rights under the CCPA and CPRA. ONETHANZERO does not sell personal information. Requests: usa@onethanzero.com.
13. Children's Privacy
You must be at least 16 years old to create an account, purchase products, or participate in our services. We do not knowingly collect personal information from children under 16.
14. Changes To This Privacy Policy
We may update this Privacy Policy periodically. When significant changes are made, we will update the effective date and provide appropriate notice where required.
15. Contact Us
ONETHANZERO Ltd, One Canada Square, London, E14 5AA, United Kingdom.
Email: privacy@onethanzero.com