Delivery
Shipping Policy
Shipping is the transition between the product we create and the person who will use it. We aim to provide a delivery experience that is clear, reliable, secure, and efficient.
This policy applies to purchases made through www.onethanzero.com, ONETHANZERO online stores, and authorised sales channels.
1. Company Information
ONETHANZERO Ltd, One Canada Square, London, E14 5AA, United Kingdom. Company Registration Number: Pending. VAT Registration Number: Pending.
Customer Support: support@onethanzero.com
2. Delivery Overview
ONETHANZERO ships worldwide. Delivery options and estimated timelines are displayed at checkout.
- United Kingdom
- Europe
- North America
- Asia
- Africa
- Middle East
- Australia
- Other international destinations
3. Order Processing
After checkout you will receive an order confirmation email. Orders typically require 1 to 3 business days for processing before dispatch — including payment verification, quality checks, order preparation and packaging. During launches, limited drops and high-demand releases, processing times may be longer.
4. Dispatch Confirmation
Once dispatched, you will receive a shipping confirmation email with tracking information. Tracking may take up to 24 hours to become active after dispatch.
5. Shipping Partners
United Kingdom — DPD UK. Europe — Parcelforce. International — DHL International. We may use alternative delivery partners where necessary to provide the best available service.
6. United Kingdom Shipping
- Standard — 2 to 5 business days after dispatch
- Express (where available) — 1 to 2 business days after dispatch
7. International Estimates
- European Union — 5 to 10 business days
- United States — 5 to 12 business days
- Asia — 7 to 14 business days
- Africa — 7 to 21 business days
- Rest of World — 7 to 21 business days
8. Shipping Costs
Shipping costs are calculated at checkout based on destination, order weight, service selected, and applicable taxes or duties. Where available, free shipping thresholds may apply. Any promotional shipping offer will be clearly displayed before payment.
9. Tracking Your Order
Track your order using the tracking information provided by email. If tracking has not updated for an extended period, contact support@onethanzero.com.
10. Customs, Duties and Taxes
International customers may be responsible for import duties, customs fees, local taxes and brokerage fees, determined by the destination country's authorities. Depending on destination, orders may ship Delivered Duties Paid (DDP) or Delivered Duties Unpaid (DDU) — the checkout will communicate available options where applicable.
11. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information. ONETHANZERO is not responsible for delays caused by incorrect information provided by customers.
12. Failed Delivery, Lost or Damaged
If a delivery attempt fails, the parcel may be held at a local collection point, scheduled for another attempt, or returned to sender. If tracking confirms delivery but you cannot locate your order, please check with household members, neighbours and the carrier, then contact us.
If your order arrives damaged, contact us within 14 days of delivery with your order number and photographs of packaging and product damage.
13. Delivery Delays
ONETHANZERO is not responsible for delays caused by circumstances outside reasonable control — customs delays, extreme weather, transportation disruption, government restrictions, strikes, international events, or carrier interruptions.
14. Contact
ONETHANZERO Ltd, One Canada Square, London, E14 5AA, United Kingdom. support@onethanzero.com